Shipping policy
Shipping & Delivery Guidelines
Thank you for choosing Lucienna Beauty. We work hard to ship your orders as quickly as possible. Please review our shipping practices below.
1. Shipment Processing
Orders are processed in the order they are received. While we strive to package and hand over all shipments to our carriers quickly, we do not guarantee specific dispatch dates or processing windows. Processing may take longer during high-volume periods or holidays.
2. Delivery Estimates
All delivery timeframes provided at checkout are third-party carrier estimates only. Lucien Beauty does not guarantee specific delivery dates, and transit delays may occur due to carrier backlogs, weather, or unexpected disruptions. Shipping fees are non-refundable in the event of carrier delays.
3. Tracking Information
When your order leaves our facility, a tracking link will be sent to your email. Tracking updates are managed entirely by the shipping carrier, and we cannot guarantee the real-time accuracy of their tracking portals.
4. Duties, Taxes, and Fees
Customers are solely responsible for any local customs duties, import tariffs, or taxes applied to the order upon arrival. We have no control over these government fees.
5. Lost or Damaged Shipments
Once a package is handed over to the carrier, risk of loss or damage transfers to the buyer. If your order arrives damaged or fails to arrive, you must file a claim directly with the shipping carrier.